Citibank
Citibank partnered with a San Francisco startup to leverage their smart card technology. This particular "e-wallet" stored credit card as well as website login information, and could be plugged into a portable reader. I worked on a team that audited the original technology, then did the interaction design for v2.0 which was used by Citi.
Roles: Usability Analyst, Interaction Designer
Roles: Usability Analyst, Interaction Designer
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Auditing the original
My team conducted a heuristic evaluation of the original technology and proposed improvements to its interaction.
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Mapping out the user flows
An example of the various interaction flows I created.
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Guiding users along
As part of the interaction design, I also created screen mockups and wrote all the user prompts.
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The improved product
While not exactly subtle with MasterCard branding, the final UI was more elegant and easier to follow.