About Me
Starting out in journalism, I switched gears to get a masters in Communication & Information Design at Carnegie Mellon. Two weeks after graduation, I found myself at an internship at IDEO...and once you're in San Francisco, well, why leave?
Since the mid '90s I've worked in the realm of User Experience, generally as a Usability Researcher, Information Architect and Interaction Designer. Some highlights of my work history:
- IDEO Product Development - Researcher on IDEO's design methodology
- MetaDesign - Content Strategist/Information Architect
- Charles Schwab - Usability Manager: Schwab.com; Research/UX lead: Schwab's customer-service platform
- Salesforce - Lead User Researcher: Service Cloud; Sr. Customer Advocate: Service Cloud Consulting Practice
For the gory details, please download my resume: PDF Word